Return/Refund Policy

Custom Embroidery Return Policy
Because custom embroidered towels are made specifically for each customer, all custom embroidery orders are final sale and cannot be returned, exchanged, or refunded once production has begun.

Customers are responsible for reviewing and approving their logo, size, placement, spelling, colors, and other customization details before production. Loop18 is not responsible for errors contained in customer-supplied artwork or customization details approved prior to production.

Loop18 will make every effort to reproduce your submitted logo or design as accurately as possible. Due to the nature of embroidery, thread availability, and differences between digital screens and physical materials, slight variations in color, detail, sizing, or appearance may occur. Certain colors may require the closest available thread-color match. These minor variations are a normal part of the embroidery process and are not considered defects or grounds for a return, refund, or replacement.

If your order arrives damaged, defective, or with an embroidery error that differs materially from your approved order, please contact us at contact@loop18golf.com and we will make it right.

There is a 30-day return policy on non-custom items, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number or proof of purchase. 

To initiate a return or if you have questions about a return, you can contact us at contact@loop18golf.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original method of payment. Please remember that while Loop18 will process your refund expeditiously it can take up to 10-15 business days for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@loop18golf.com.