Privacy policy

Last Updated: September 10, 2026

Loop18 (“Loop18,” “we,” “us,” or “our”) operates this website and online store, including the products, services, content, features, and functionality offered through it (collectively, the “Services”).

Our store is powered by Shopify, which provides the e-commerce platform that allows us to offer and sell our products.

Loop18 respects your privacy. We collect and use personal information only as reasonably necessary to operate our business, fulfill orders, provide customer service, maintain and improve our website, prevent fraud, comply with legal obligations, and otherwise provide the Services described in this Privacy Policy.

This Privacy Policy explains what information may be collected when you visit, use, or make a purchase through our website, how that information may be used or disclosed, and the choices and rights that may be available to you.

Personal Information We Collect

Depending on how you interact with our website, we or service providers acting on our behalf may collect the following categories of information:

• Contact information, such as your name, email address, telephone number, billing address, and shipping address.
• Order and transaction information, including products purchased, returned, exchanged, or placed in your shopping cart and information relating to your transactions with us.
• Payment information. Payments are processed through Shopify and/or third-party payment processors. Loop18 does not directly store your complete payment-card information.
• Account information, if you create an account, such as your login credentials, preferences, and account settings.
• Communications, including information you provide when contacting us with questions, requests, reviews, or customer-service inquiries.
• Device and technical information, such as your IP address, browser type, device type, network information, and other identifiers that may be automatically collected when you use our website.
• Website usage information, such as pages or products viewed, interactions with the website, referring pages, and information collected through cookies and similar technologies.

How We Use Personal Information

We do not intentionally collect or disseminate personal information that is unnecessary for the operation of our business.

We may use personal information as reasonably necessary to:

• Process and fulfill purchases, payments, returns, exchanges, and refunds.
• Deliver products and communicate with you regarding your orders.
• Provide customer service and respond to questions or requests.
• Operate, maintain, troubleshoot, secure, and improve our website and Services.
• Detect, investigate, and prevent fraud, security incidents, abuse, or other unlawful activity.
• Maintain appropriate business, accounting, tax, and transaction records.
• Comply with applicable laws, regulations, legal proceedings, or governmental requests.
• Send marketing communications when permitted by law and consistent with your preferences.
• Measure the effectiveness and performance of our website and marketing.

Loop18 does not sell personal information for monetary compensation. We do not intentionally use customer personal information for purposes unrelated to operating, supporting, protecting, or reasonably promoting our business except with your consent, as disclosed in this Privacy Policy, or as otherwise permitted or required by law.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business, including to:

• Shopify, which hosts and powers our online store and provides related e-commerce services.
• Payment processors to securely process transactions.
• Shipping and fulfillment providers to deliver your purchases.
• Technology and service providers that assist with website hosting, security, analytics, customer service, communications, or other business operations.
• Marketing and advertising service providers, to the extent we use such services and as permitted by applicable law.
• Professional advisers, such as accountants, attorneys, insurers, or other advisers when reasonably necessary.
• Government agencies, law enforcement, courts, or other parties when disclosure is required or permitted by law, necessary to respond to valid legal process, or reasonably necessary to protect Loop18, our customers, or others from fraud, harm, or unlawful activity.
• A buyer, successor, or other party involved in a business transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business or assets.

We may also disclose information at your direction or with your consent.

Shopify and Other Service Providers

Our store is hosted by Shopify. Shopify collects and processes certain personal information when you visit or interact with our store in order to provide its services to us and to you.

Information submitted through our website may therefore be transmitted to and processed by Shopify and other service providers, including providers located outside the state or country in which you reside.

Shopify may also process information regarding your interactions with our store in connection with Shopify features and services. Shopify's processing of information for its own purposes is governed by Shopify's applicable privacy policies.

You can learn more about Shopify's privacy practices by visiting the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Cookies and Similar Technologies

Our website and Shopify may use cookies, pixels, and similar technologies that allow the website to function properly, remember preferences, understand how visitors interact with the website, prevent fraud, measure website performance, and, where applicable, support advertising or marketing.

Some cookies are necessary for the operation of the website, while others may be used for analytics, functionality, or advertising.

Depending on your location and applicable law, you may have the ability to control certain cookies or tracking technologies through our website's privacy or cookie settings, your browser settings, or other available privacy controls.

Disabling certain cookies may affect the functionality of portions of the website.

Marketing Communications

If you elect to receive promotional emails or other marketing communications from Loop18, we may use the contact information you provide for that purpose.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those communications.

Even if you opt out of marketing communications, we may continue to send non-promotional communications that are necessary to complete transactions, provide customer service, or administer your relationship with us.

Your Privacy Rights and Choices

Depending on where you reside and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Request a copy of certain personal information.
• Opt out of certain uses or disclosures of personal information, including certain targeted advertising or sharing where applicable.
• Withdraw consent where processing is based on your consent.
• Appeal a decision regarding a privacy request where applicable.
• Exercise your privacy rights without unlawful discrimination.

These rights are subject to applicable law and may not apply in every circumstance. For example, we may be required to retain certain information for tax, accounting, fraud-prevention, transaction, legal, or other legitimate purposes.

Where available, you may also use the privacy controls or data-sharing opt-out tools provided through our website or Shopify. To submit a privacy request, email us at contact@loop18golf.com. We may need to verify your identity before completing certain requests.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by law.

The appropriate retention period may depend on the nature of the information and why it was collected. For example, certain order and transaction records may be retained to comply with tax, accounting, legal, fraud-prevention, warranty, dispute-resolution, or other legitimate business requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and our service providers' practices.

Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information within our control.

Our store is hosted by Shopify, and payment information is processed through Shopify and/or other payment providers using their respective security systems.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of any account credentials associated with your use of the Services.

Data Breaches and Legal Requirements

If we become aware of a security incident involving personal information, we will investigate and take appropriate action consistent with applicable law.

Where legally required, we will provide notification to affected individuals, regulators, governmental authorities, or other appropriate parties.

Children's Privacy

Our website and products are intended for a general audience and are not directed to children.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

Third-Party Websites and Services

Our website may contain links to websites, social-media platforms, applications, or services operated by third parties.

Loop18 does not control these third parties and is not responsible for their privacy, security, content, or data-handling practices. We encourage you to review the privacy policies and terms of any third-party services you choose to use.

The inclusion of a third-party link does not necessarily constitute an endorsement of that third party or its practices.

International Data Processing

Shopify and other service providers used to operate our website may process or store information in locations outside your state, province, or country of residence.

Privacy and data-protection laws in those locations may differ from those in your jurisdiction. Where required, Shopify and our other service providers are responsible for implementing appropriate safeguards for the information they process on our behalf.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, website, service providers, technology, or applicable legal and regulatory requirements.

When we update this Privacy Policy, we will post the revised version on our website and update the “Last Updated” date above. We will provide additional notice when required by applicable law.

Your continued use of the Services following an update is subject to the Privacy Policy then in effect.

Contact Us

If you have questions about this Privacy Policy, please contact us at contact@loop18golf.com